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Your Feedback

We want to hear from you

We value your feedback about all aspects of the care and treatment we provide at LOC. What you say helps us improve our services and the quality of the care we provide.

If you have anything you wish to share with us, whether it is a suggestion, comment or complaint, please feel free to do so in person with anyone in our team. Alternatively, you can contact using our dedicated email address:, or in writing to the LOC Chief Nursing Officer at 95 Harley Street, London, W1G 6AF.


We take all comments and complaints very seriously. All correspondence and communications relating to complaints will be acknowledged within 48 hours and a full, timely response will be provided following investigation of your concerns.