Clinical Administration Assistant

HOURS OF WORK: 37½ per week

SALARY: Competitive

Ref: CLINADMIN2

Closing Date: 16th March 2012

Position Summary

To work under the supervision of the clinical/pharmacy teams, to assist with clerical duties in the provision of direct and indirect patient professional and customer focused care.

To provide comprehensive administrative support services at agreed turnaround times

General responsibilities

To provide a range of comprehensive medical and administrative support duties including accurate typing and word processing as directed
To respond to enquiries in a courteous and helpful manner directing staff/clients to the right source. This encounter may be on the telephone or face-to-face
To use the computer system, Mosaiq, for patient records, patient registration, scanning letters and uploading documents in the correct manner
To assist with shredding and photocopying of documents as required
To assist with audit and complete reports as directed
To maintain patient information/ literature in public areas/library to the agreed stock levels and to liaise with the clinical and non clinical teams in relation to agreed content and circulation
To maintain stationery supplies for the clinical and pharmacy departments at appropriate levels
To assist pharmacy staff with the receipt, unpacking and putting away of pharmacy orders and the processing of associated paperwork
To practice good stock control and assist with monthly expiry date checking.
To assist pharmacy staff with providing “top-ups” for the aseptic unit, dispensary and for the treatment suite.
To be responsible for filing completed prescriptions and worksheets on a daily basis
General housekeeping duties in Pharmacy.
To comply and to adhere to policy regarding the keeping of medical records and the minimum data set to be collected from patients in order that data can be inputted and retrieved correctly in Mosaiq
To participate actively in matters relating to audits that is set out
To support colleague members and to work closely with a multi-discipline group to achieve and maintain objectives/KPI’s
To exercise flexibility in all staffing situations. Extra hours will be asked when needed and at times, this can be at very short notice
To promote effective use of resources, this will include the managing of stationery orders and materials according to safe practice, budget and service needs
To request for assistance when required
To ensure that the working environment is professional, clean and tidy. Personal belongings to be safely stored in provided lockers
To ensure that there is ongoing effective communication among members of the team in order that services are maintained
To ensure accurate and positive communication when promoting the Department, its services and Leaders in Oncology Care
To communicate promptly, as appropriate, any comments and complaints made to the Head of Clinical Services/Pharmacy/Deputy
To maintain at all times a professional approach, with the highest level of discretion and confidentiality concerning client information and all aspects of care
To liaise with other departments and our external clients, principally consultant secretaries/service users in the pursuance of fulfilling patient’s care/documentation
To comply with all Health & Safety Policies, Fire Policy, Clinic Policies, Data Protection and Departmental Policies and Procedures.
To identify and develop personal training needs in conjunction with individual performance reviews and the needs of the Department

Requirements:

Good level of education.
Good spoken and written English
Excellent communication skills, verbal and non verbal communication skills
Good organizer of self and others and have a structured and systematic approach
Pleasant and positive attitude
Multitasker and the ability to use your initiative are essential for this post
Accuracy and attention to detail
Customer care skills
Ability to work under pressure, and prioritise workload
Second language beneficial

We value our staff and this is reflected in the attractive salary package and benefits on offer. If you wish to discuss a position in more detail, please contact LOC on 0207 317 2655 and ask to speak to Marcella O’Brien – Head of Clinical Services.

This post is exempt from the Rehabilitation of Offenders Act 1974 and the successful candidate will therefore be required to apply for an enhanced disclosure.

This is a fantastic opportunity with competitive salary, benefits and working in a great location.

LOC is committed to equal opportunities in employment.

Apply Here

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